A Tale of Two Conversations is a two-part video, originally developed by the Office for Dispute Resolution in Pennsylvania, showing actors playing a parent of a child with a disability and a school administrator. The meeting was requested by the parent and takes place in the administrator’s office. Take One shows the parent and administrator talking about the child’s special education program. They are talking, but not listening. Their communication is unproductive. Take Two shows each person using more effective communication skills. The study guide uses these videos as a learning tool, offering keys for more effective communication as well as problem solving skills and approaches. It provides opportunities to reflect on how you communicate now and what you could do differently. The Study Guide is available for parents, educators and trainers.